Message-on-hold (MOH) has been developed to address a common problem that annoys your customers. Regardless of how hard you try, people who call your organization end up being put on hold everyday, for various unavoidable reasons.

Your callers have no option but to listen to jingle bells and other such monotonous chimes. As per the available statistics, an average of 70% of such business calls are put on hold. Of these, 60% generally hang up and 30% of them never call back.

The MOH replaces the standard jingle or chime with a customized voice over (recorded voice message) which is professionally mixed with soothing background music of your choice.

The periodic voice message with soothing music reassures callers that their calls are important and will be answered shortly. The MOH can also be used to advertise the participation in trade show, the launch of a new product or a new discount scheme. By providing such useful information to the callers, the MOH prevents callers form hanging up.

The messages are recorded on digital chips in the MOH, replacing the traditional tape recorders or CD players, which are prone to failures and degradation in quality over time. The MOH is compatible with any KTS / EPABX model and connects to the external music jack of the EPABX. A highly preferred product, MOH is used in all kinds of organizations, like hospitals, hotels, restaurants, theaters, large corporations, society complexes, etc.

Applications:

Liaison Call
Reassures callers that their calls are important
Asks for suggestions to improve services
Passes on useful information.

Marketing Tool
Sales and Marketing can benefit by giving out new product and service details through MOH.

Advertising Tool
'On-hold' advertising is a new and free medium of advertising to a captive audience.

Other Applications
Exhibitions, Art Galleries, Public Announcements, etc.

Comparison with CD / Cassette Player

	CD / Cassette Players have moving, mechanical parts, certainly not meant for continuous 24 hour operation. MOH does not have any moving mechanisms for its functioning, thus proving to be far more reliable and suited to the purpose.
	CD / Cassette Players are susceptible to failures due to dust & humidity. Solid state MOH is free from such hassles.
	Degeneration of sound quality occurs upon repetitive use of CD / Cassette Players over a period of time. MOH is free from such problems.
	CD / Cassette Players require continuous maintenance & operational attention, as compared to MOH, which is totally maintenance free.
	MOH comes with a solid 2 years of warranty as compared to shorter warranty periods of CD / Cassette Players.

Music / Message Bank
MOH continuously plays a piece of recorded music to your callers on hold. You can record and re-record the music and messages as many times as required. You can also mix background music with your voice announcements.

2 Minutes Message
MOH replaces the standard jingle in the EPABX with information about your business mixed with music of your choice. The duration of the recording is 2 minutes after which the music automatically repeats (loops) without a break.

Functional Utility
Prevents Callers from hanging up, as it does not play monotonous tunes, but instead provides valuable and meaningful information to the callers.

High Quality Digital Recording
It's technological advancements include a very high quality of digital recording and replay.